Hear every customer before they post a review.
Feedback over WhatsApp, SMS and email after every visit, read by AI and scored by branch and team.
From a finished visit to a fixed problem
Collect
Customers reply right after their visit, on WhatsApp, SMS or email. No app to install and no paper card.
Read
AI reads every comment in several languages and sorts it into the categories you choose, with sentiment.
Score
See how customers rate the experience by branch and by team, in real time.
Act
Critical feedback triggers an alert, so a manager can reach the customer while it still matters.
What FeedMena does
- Real-time collection
Feedback arrives minutes after the visit, on channels customers already use.
- AI-read comments
Free text becomes clear themes, such as service speed, product quality and atmosphere.
- Many languages
Arabic, English and more land in the same reports without a translator.
- Your categories
Measure exactly what matters to your brand, from checkout speed to cleanliness.
- KPIs by branch and team
Follow satisfaction and service quality across the business, down to each team.
- Alerts and reports
Instant alerts for critical feedback, and clear dashboards for the weekly review.
Built for service businesses
Set up and supported by 3D Systems
FeedMena is part of the POSMena family. Our team takes it from the first demo to everyday use, alongside the hardware and systems we already run for you.
- ConfigureWe set up your feedback categories, branches, teams and alert rules.
- ConnectWe connect it to POSMena, or to the channels and systems you use today, so feedback follows each visit.
- Train and supportWe train branch managers to read and act on feedback, and support you after launch.
Questions we hear
What is FeedMena?
FeedMena is an AI customer feedback platform. It collects feedback over WhatsApp, SMS and email after a visit and reads free-text comments with AI to show how customers rate the experience.
Does it work outside restaurants?
Yes. It works for restaurants and cafes, retail chains, hotels and multi-branch service businesses such as clinics and salons.
Can it read Arabic?
Yes. Comments in Arabic, English and other languages are read and sorted into the same categories.
Does it work with POSMena?
Yes. FeedMena is part of the POSMena family. We can also connect it to the systems you already use.
Who sets it up?
Our team configures FeedMena for your branches, trains your managers and supports you after launch.
See what your customers are telling you
Book a demo and we will show you how FeedMena would work across your branches.