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IT Infrastructure Management
Operating and managing servers, networks, end-user devices, and IT systems to ensure optimal performance, efficiency, and stability.
Managed Services
Enhance Your Operational Efficiency with Our Specialized Managed Services
At 3D Systems Co, we provide comprehensive managed services designed to simplify IT infrastructure management and improve operational efficiency.
13administrative regions covered across the Kingdom
24/7proactive monitoring of system performance and availability
SLAdefined response, resolution and escalation times
On-sitefield visits to your locations, plus centralized remote support
Why managed services
Focus on your core business while we keep your technology running
We ensure system availability, strengthen information security, and enhance performance and reliability through proactive monitoring, specialized technical support, and effective incident resolution.
Our integrated services cover IT operations, management, maintenance, and technical support, enabling our clients to focus on their core business objectives while relying on a specialized team to manage technical challenges, maintain operational stability, and ensure business continuity.
Scope of Services
Everything it takes to run your IT, end to end
From infrastructure and security to helpdesk, maintenance and reporting, one specialized team manages it all.
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Proactive System Monitoring
Monitoring system performance and availability around the clock, identifying potential issues, and resolving them before they impact business operations.
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Information Security Management
Implementing security measures, monitoring threats and vulnerabilities, and strengthening the protection of IT systems and data.
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Backup and Disaster Recovery
Managing backup operations, verifying data integrity, and supporting the recovery of systems and services in the event of failures or disasters.
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Helpdesk and Technical Support
Receiving and managing incidents and service requests, resolving technical issues, and providing user support in accordance with agreed Service Level Agreements (SLAs).
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IT Operations and Preventive and Corrective Maintenance
Performing scheduled maintenance, resolving technical faults, and improving the reliability of IT assets and systems.
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Incident, Change, and Problem Management
Organizing incident resolution and escalation procedures, conducting root cause analysis, and minimizing recurring incidents.
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IT Asset and License Management
Tracking IT assets, software, and licenses while supporting renewal planning and technology upgrades.
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Vendor Management and Technical Coordination
Coordinating with manufacturers and service providers to ensure continuity of technical support and maintenance services.
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Reporting and Performance Indicators
Preparing periodic reports on service levels, system availability, incidents, and compliance with Service Level Agreements.
Kingdom-wide coverage
Operational and Geographical Coverage Across All Regions of the Kingdom of Saudi Arabia
3D Systems Co is committed to providing managed IT services, IT operations and maintenance, and technical support across all regions of the Kingdom of Saudi Arabia. Our integrated operational framework is designed to ensure business continuity, improve IT system efficiency, and meet the needs of clients across both the public and private sectors.
Our geographical coverage encompasses all thirteen administrative regions of the Kingdom, with technical support and on-site intervention organized according to project requirements, the nature of the services provided, and the applicable Service Level Agreements (SLAs).
13/13of 13 administrative regions
01Riyadh Region
Riyadh, Al Kharj, Al Dawadmi, Al Majma'ah, Al Zulfi, Shaqra, Al Aflaj, Wadi Al Dawasir, Al Quwayiyah, Rumah, and all affiliated governorates and centers.
02Makkah Region
Makkah, Jeddah, Taif, Rabigh, Al Qunfudhah, Al Lith, Al Jumum, Khulais, Turbah, Ranyah, and all affiliated governorates and centers.
03Madinah Region
Madinah, Yanbu, AlUla, Badr, Khaybar, Al Mahd, Al Henakiyah, and all affiliated governorates and centers.
04Eastern Province
Dammam, Al Khobar, Dhahran, Jubail, Al Ahsa, Hafr Al Batin, Qatif, Al Khafji, Ras Tanura, Buqayq, Nu'ayriyah, and all affiliated governorates and centers.
05Qassim Region
Buraydah, Unaizah, Ar Rass, Al Mithnab, Al Bukayriyah, Al Badayea, Al Asyah, Riyadh Al Khabra, and all affiliated governorates and centers.
06Asir Region
Abha, Khamis Mushait, Bisha, Muhayil Asir, Al Namas, Sarat Abidah, Dhahran Al Janub, and all affiliated governorates and centers.
07Tabuk Region
Tabuk, Tayma, Al Wajh, Duba, Umluj, Haql, Al Bad', and all affiliated governorates and centers.
08Hail Region
Hail, Baqaa, Al Ghazalah, Al Shinan, Al Shammli, Mawqaq, and all affiliated governorates and centers.
09Northern Borders Region
Arar, Rafha, Turaif, Al Uwayqilah, and all affiliated governorates and centers.
10Jazan Region
Jazan, Sabya, Abu Arish, Samtah, Baysh, Al Darb, Farasan, Al Aridhah, and all affiliated governorates and centers.
11Najran Region
Najran, Sharurah, Hubuna, Badr Al Janub, Yadamah, Thar, and all affiliated governorates and centers.
12Al Baha Region
Al Baha, Baljurashi, Al Mandaq, Al Makhwah, Qilwah, Al Aqiq, and all affiliated governorates and centers.
13Al Jouf Region
Sakaka, Dumat Al Jandal, Al Qurayyat, Tabarjal, and all affiliated governorates and centers.
How we deliver
Service Delivery and Field Coverage Methodology
Our company adopts a flexible operational methodology that includes the following:
Centralized and Remote Technical Support
Receiving technical incidents and service requests, diagnosing faults, and providing support for users and IT systems.
On-Site Support Across All Regions
Coordinating technical visits to client locations according to project requirements, incident priorities, and contractual obligations.
Incident Management and Escalation
Classifying incidents based on severity and operational impact, establishing appropriate escalation paths, and ensuring incidents are resolved and closed effectively.
Preventive and Corrective Maintenance
Implementing scheduled maintenance plans, resolving technical faults, and minimizing system and equipment downtime.
Service Monitoring and Continuity Management
Monitoring system availability and performance, implementing incident response procedures, and restoring services whenever required.
Workforce and Resource Management
Planning and allocating technical personnel and operational resources in line with the geographical distribution of sites and service requirements.
Service Level Agreements (SLAs)
Defining response, resolution, and escalation times in accordance with the contractual commitments applicable to each project.
Periodic Reporting and Performance Indicators
Providing reports on resolved incidents, recurring faults, service-level compliance, and opportunities for continuous improvement.
Our commitment
Our Commitment to Comprehensive Coverage
3D Systems Co aims to provide integrated operational coverage extending to major cities, governorates, and affiliated centers across all regions of the Kingdom. Our service delivery approach considers site locations, geographical distances, workload volumes, and the specific requirements of each contract.
This operational framework aims to standardize service quality, improve response times, strengthen business continuity, and provide clients with reliable technical support wherever their locations may be within the Kingdom of Saudi Arabia.
Actual service coverage and on-site deployment arrangements shall be implemented in accordance with the project scope, approved resources, and Service Level Agreements agreed upon with the client.
Frequently Asked Questions
Which regions of Saudi Arabia do your managed services cover?
All thirteen administrative regions of the Kingdom: Riyadh, Makkah, Madinah, the Eastern Province, Qassim, Asir, Tabuk, Hail, the Northern Borders, Jazan, Najran, Al Baha and Al Jouf, including major cities, governorates and affiliated centers. Actual on-site deployment follows the project scope, approved resources and the agreed Service Level Agreements.
Do you provide on-site support or only remote support?
Both. We combine centralized and remote technical support with on-site visits to client locations, coordinated according to project requirements, incident priorities and contractual obligations.
How are response and resolution times defined?
Through Service Level Agreements (SLAs) that define response, resolution and escalation times in line with the contractual commitments of each project. We provide periodic reports on resolved incidents, recurring faults and service-level compliance.
What does your managed services scope include?
IT infrastructure management, proactive 24/7 system monitoring, information security management, backup and disaster recovery, helpdesk and technical support, preventive and corrective maintenance, incident, change and problem management, IT asset and license management, vendor management and technical coordination, and reporting on performance indicators.
Request a consultation
Tell us about your IT environment
Share a few details about your organization and our team will contact you to discuss your requirements, sites and service levels.
- Coverage across all 13 regions of the Kingdom
- Service levels defined in your SLA
- One specialized team for operations, maintenance and support
Prefer to talk? Call KSA 920001866 or message us on WhatsApp.
Reliable technical support, wherever your locations are in the Kingdom
Talk to our team about your sites, systems and the service levels you need.